We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unworn, in the same condition that you received it, and in its original packaging.
To start a return, email us at service@loribonn.com with your order number. Once your return is approved, we'll send you instructions on how and where to send your package. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong piece, in which case we'll cover it. Items sent back to us without first requesting a return will not be accepted.
Returns should be mailed to: Lori Bonn Design, Inc., 6114 La Salle Ave, #606, Oakland, CA 94611.
You can always contact us with any return question at service@loribonn.com.
Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or not what you ordered, so we can make it right.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new piece.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at service@loribonn.com.
