Lori Bonn Design stands behind our jewelry and will happily repair and/or replace any problem resulting from a production or design flaw at no charge. The warranty is extended to a full year after purchase from our online store.
After the warranty period, we will also repair and/or replace stones and clean or polish jewelry at a flat fee of $30. Jewelry damaged due to wear and tear from customer use will not be replaced, but can be repaired at our discretion. Although we can’t custom-produce lost or missing parts, we will offer similar parts or replacements when possible.
All jewelry is repaired overseas by skilled craftspeople in Asia. Turnaround time is approximately 8-12 weeks.
All returns/claims require a Return Authorization (RA) number. To claim yours, contact our Customer Service department at 1-877-507-4206 or contact us here.
Please send returns/claims to:
Lori Bonn Design
Please note: Lori Bonn Design is not responsible for items that are damaged or lost in transit. We highly suggest insuring your returns for the full amount paid.
Make sure to protect your Bonn Bons from contact with other metals and moisture. Sterling silver jewelry will naturally tarnish. To freshen up your jewelry, clean each piece using a polishing cloth.
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